x

Four decades of running a successful organization. How would one think this is achieved? Do you get plug and play processes and systems that guarantee success? No! The processes and systems get built over years and years of improvisation. And who brings in this improvisation? It is the people who give their sweat and blood to make every day better than the last one. This is the culture that defines life at GROZ. I believe it is the people of GROZ family who have written all the chapters in our success story over the years.

They have witnessed all ups and downs and have steered the company out of every crisis, small or big. They are the best asset GROZ has ever created. I am proud to say that we have built a People Centric Organization. People and Profits: The sole purpose of existence of any organization is for making Profits. In my view, caring about people is as important as caring about profits. Profits do not happen unless the people make them happen. It is a simple chain. When people are taken care of, they become self-motivated.

I have experienced that self-motivated people are generally the most productive. This results in higher customer satisfaction and higher customer satisfaction will earn higher profits. Empathy Equation: At GROZ, the only way to earn respect is when the organization shines and not when a particular department or an individual shines. People at GROZ are respected and recognized not for their hierarchies but for their collective contributions that bring even a smallest success to the organization. The benefit of developing a people centric culture here is that people understand each other’s pain and they work for each other’s success. Culture of Care: I have always believed that if you take care of your people, they take care of the business.

It is a continuous endeavor of my Human Resource team to device policies intended to take utmost care of people who spend a large portion of their life with us. They go beyond the established norms at times to make sure the employees feel that they are ‘taken care of’. People and Crisis: The people centric culture discussion is quite relevant especially in the recent times where the world is witnessing millions of job and pay cuts. Contrary to the popular theories of reducing man power to safeguard profits, I believe that people will be more committed to the organization during crisis if they know that their needs are addressed by their organization.

We were also up against this crucial question a few months back when the facilities went into a shutdown due to the COVID outbreak. Days at stretch of no sales, greatly increased overheads, and the worst of all, uncertainty. We took the trade off and decided to stay on the side of our people by announcing ‘zero’ job cuts and ‘zero’ pay cuts for the current year. Since we know, it is these people who have built GROZ so far and I need them to sail through today & in the future.

Four decades of running a successful organization. How would one think this is achieved? Do you get plug and play processes and systems that guarantee success? No! The processes and systems get built over years and years of improvisation. And who brings in this improvisation? It is the people who give their sweat and blood to make every day better than the last one. This is the culture that defines life at GROZ.